D eveloped by Brite Systems, Enlite is an innovative case management system built on the Salesforce Lightning platform. This is the largest Salesforce implementation for State of Indiana government with over 1,000 system users.
Prior to the Brite Systems partnership, IN DCS used a 20-year-old legacy system. The outdated system made it difficult for employees to complete their daily tasks efficiently and effectively. Enlite has enabled IN DCS to securely document home visits via HIPAA, communicate via streamlined channels, share cases seamlessly across departments, immediately access vital information – all on one user-friendly system.
Service providers use Enlite for intake, parent surveys, assessment, household management, internal and external referrals, establishing goal plans for families, processing claims and generating invoices. Enlite seamlessly integrates with external systems such as immunization registries for up-to-date immunization records and financial systems for claims reimbursement. The built-in evaluation module with extensive dashboards and reports provides key metrics for program managers, directors and other stakeholders.
Before Enlite, case workers could only log notes on cases once they return to their site, making access to real time information impossible. With Salesforce Mobile Enablement, Brite Systems introduced a mobile platform to allow case workers accessibility during home visits to promote timely documentation.
Along with being mobile enabled, Enlite is conducive for collaboration. With Site to Site transfer capabilities, DCS employees can request and receive all required permissions to transfer a case and all corresponding records to a new agency within the system. This replaces the manual process of printing out forms, scanning as PDF, then emailing or faxing to the new agency. This feature not only saves times,it increases security of personal information.
These are just a few examples of how Enlite has made an agency wide impact with technology modernization. Efficiency and timeliness are valuable, but the meaning stretches far beyond data and reports. Enlite allows IN DCS to take a proactive approach rather than risking a delayed response that could forever impact the life of a child. The improved services provided by IN DCS translates to improved quality of life for Hoosiers all across the State of Indiana.