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MS Dynamics CRM Functional Consultant (Code#4003)

Brite Systems Technology Services Team is seeking a Dynamics CRM Senior Consultant with Dynamics CRM functional and business analysis experience. The individual in this role will be responsible for developing project deliverables including requirements analysis, use cases, test cases, functional mapping, CRM configuration (not development), Testing and QA, some user training and working with customer management and users throughout the lifecycle to ensure quality and timely deliverables. - Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost - Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects - Conduct hands-on implementation, configuration, and development of the various components of Microsoft Dynamics CRM - Build positive client relationships by developing an understanding of the client’s business processes - Develop analytical and insightful recommendations to meet deliverable targets and complete project tasks within budget and to customer satisfaction - Perform requirements gathering, Business Process Analysis - Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation - Participate as the technical expert in proposal development and presentations to prospective clients - Deliver presentations to all levels of management - Adapt to different end-user learning styles when training, gathering requirements, etc. - Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc. - Assist internal resources with support or pre-sales of Microsoft CRM and related integrations


3+ years experience Dynamics CRM configuration and implementation or 1+ years Dynamics + 2 years SalesForce Functional and some Technical knowledge - Business Analysis experience - Outstanding oral and presentation skills - Dynamics 365 Cloud Experience preferred - Experience with Portals such as ADX Studio preferred


Indianapolis, IN. Full-time, EOE


Mail resumes to jessiel@britesys.com